Front Services Supervisor - Full Time (Harrahs LV)

Caesars Entertainment • Las Vegas, NV

17h

About The Position

Administer, direct, lead, manage, organize, plan, and supervise all Front Service functions to achieve and maintain the highest level of courteous, professional, and efficient service to guests. Perform all duties in accordance with Caesars Entertainment policies.

Requirements

• Two to three years of previous customer service experience is required.
• Excellent oral, written, and communication skills.
• Ability to get along well with coworkers and work as part of a team.
• PC literacy and working knowledge of Microsoft Word and Excel.
• Ability to work any day of the week and any shift.
• Ability to present a well-groomed appearance.
• Ability to assume authority, advocate ideas, set an example, delegate responsibility, empower associates, and provide constructive feedback.
• Ability to take responsibility for actions and outcomes, persist despite obstacles, be available around the clock in emergencies, work long hours, and demonstrate dependability and urgency.
• Ability to plan and prioritize, manage multiple projects, organize and schedule people and tasks, and prepare for customer needs.
• Attention to detail, including following procedures, ensuring accurate records and documentation, and monitoring processes.
• Ability to work closely with other departments, support group decisions, solicit coworkers’ opinions, and promote a friendly team environment.
• Ability to manage conflict objectively and fairly and maintain constructive working relationships despite disagreement.
• Ability to solve problems using sound judgment, reason, facts, and consideration of options.
• Ability to motivate employees, encourage excellence, establish performance standards, and address negative attitudes.
• Ability to adapt to changing demands, perform a wide variety of tasks, and shift focus quickly.
• Ability to work and maneuver quickly indoors and outdoors in heat exceeding 115 degrees or cold exceeding 10 degrees.
• Ability to stand, walk, and sit for extended periods; stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and stairs; and run on level surfaces and stairs.
• Ability to safely and promptly drive passenger vehicles with automatic or manual transmissions.
• Ability to respond to visual and aural cues and speak English clearly.
• Ability to work in an environment with fumes or airborne particles.

Nice To Haves

• Business- or hotel-related degree desired.
• At least three years of prior supervisory or management experience in a hotel environment preferred.
• Customer service experience in the hospitality industry preferred.
• Ability to pursue organizational expansion opportunities, champion new ideas, identify long-term goals, and communicate a vision that inspires others.

Responsibilities

• Ensure consistent, high-quality service standards are maintained in the Front Services area.
• Schedule employees appropriately to provide a high level of guest service while controlling labor costs and departmental expenses.
• Understand and manage within departmental budgetary guidelines.
• Supervise employees, including maintaining employee-employer relations, recognizing employees, evaluating performance, and administering discipline.
• Provide positive feedback to employees and corrective feedback regarding negative actions.
• Handle special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed