Front Office

CenterWell•Las Vegas, NV

12d•$38,000 - $45,800•Onsite

About The Position

The Front Office professional serves as a Patient Access Coordinator on the Front Office Healthcare Support team, delivering a safe, accurate, and welcoming patient experience from pre-arrival through checkout. This onsite position reports to the Center Administrator and supports data quality, revenue integrity, and the smooth movement of patients through the clinic. The role involves preparing for visits, facilitating digital-first check-in, monitoring patient queues and wait times, collecting payments, completing checkout, scheduling follow-ups, and conducting outreach for no-shows or preventive care appointments. The position also requires professional, empathetic communication with patients and coordination with clinical staff.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Ability to use scheduling systems to improve staffing levels.
Ability to handle patient concerns while maintaining partnership.
Ability to follow defined workflows consistently.
Ability to manage patient needs across scheduling and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks.
Ability to manage multiple tasks simultaneously while maintaining accuracy.
Reliability and punctuality.
Integrity when handling Protected Health Information and cash.
Professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

Knowledge of appropriate channels and escalation rules.
Ability to manage and verify digital intake data.
Knowledge of how to protect patient identity.
Familiarity with clinical operations.
Ability to support patient registration.
Familiarity with types of clinic visits.

Responsibilities

Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
Facilitate patient check-in using digital tools and accurately complete demographics, consents, and patient-ready signals.
Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
Discuss patients’ financial responsibility and process point-of-service payments with integrity; reconcile the daily cash drawer.
Complete checkout, schedule follow-up appointments, and conduct outbound outreach for no-shows or preventive care appointments.
Verify patient identity and insurance coverage to support data quality and prevent billing errors and denials.
Signal patient readiness to the clinical team and help maintain short wait times and efficient provider throughput.
Address patient concerns with empathy and clear communication to support patient satisfaction and retention.
Identify and collect co-pays and outstanding balances at the point of service.