Front Office

Imagen Dental Partners•North Barrington, IL

About The Position

Lakeside Dental is seeking an experienced Dental Front Office Coordinator to join its team in North Barrington. The coordinator is a key point of contact for patients and helps the practice run smoothly by welcoming patients, answering phones, coordinating schedules, discussing treatment and financial information, and collecting payments. The role contributes to a comfortable, caring, and patient-centered experience and works closely with the clinical team. This is a full-time position with a stated schedule of Monday and Wednesday, 8:00 a.m.–4:30 p.m., and Tuesday and Thursday, 7:00 a.m.–3:30 p.m. Compensation is $23–$28 per hour, based on dental experience. Benefits include a 401(k) with company match, paid time off and holidays, medical, vision, life insurance and disability plans, wellness programs, and benefits and perks for employees, their families, and pets. Lakeside Dental states its commitment to inclusion and equal employment opportunities for employees and applicants without regard to protected characteristics under applicable federal, state, and local laws.

Requirements

At least 1 year of previous dental front office experience.
Strong understanding of dental office workflows and terminology.
At least 2 years of experience answering phones, scheduling, and communicating with patients.
At least 1 year of experience discussing financial responsibilities and collecting payments.
Friendly, professional, patient-centered communication style.
Strong organization and attention to detail.
Reliable, positive, and team-oriented.

Nice To Haves

Experience with dental insurance verification and benefits.
Treatment planning or financial presentation experience.
Dental billing experience.
Experience with dental practice management software.

Responsibilities

Greet and welcome patients and create a positive first impression.
Answer incoming calls and assist patients with questions and scheduling.
Schedule and confirm appointments while helping maintain a productive patient schedule.
Check patients in and out and maintain accurate patient records.
Discuss patient balances and financial responsibilities clearly and professionally.
Collect payments at the time of service.
Help patients understand treatment, insurance, and financial information.
Partner with the clinical team to ensure a seamless patient experience.
Build strong relationships with patients and contribute to a welcoming, patient-centered environment.