Front Office

Hughston Clinic Orthopaedics•Nashville, TN

About The Position

The Front Office role assists physicians by greeting, registering, and directing patients and performing administrative functions to ensure charges are collected, posted, and charged as necessary. The schedule is 8:00 AM to 5:00 PM, Monday through Friday. The position includes a $500 sign-on bonus. The role requires travel to satellite clinics. A valid driver’s license and satisfactory Motor Vehicle Record are required upon hire, and the MVR will be screened annually.

Requirements

Medical Billing/Coding certification or six months of experience working in a medical office setting.
High school diploma or equivalent.
Ability to work independently.
Working knowledge of HIPAA requirements.
Knowledge of the health care field and medical specialty.
Valid driver’s license and satisfactory Motor Vehicle Record upon hire; the MVR is screened annually because the role requires travel to satellite clinics.

Nice To Haves

Knowledge of AthenaNet.
Knowledge of medical terminology.
Completion of post-secondary education in a health-related field.

Responsibilities

Greet and register patients.
Print appropriate patient paperwork and collect insurance cards.
Answer telephone calls.
Schedule initial and return appointments and maintain patient charts.
Add notes to appointments to keep providers informed.
Verify insurance benefits and eligibility and document the information in the computer system.
Verify or obtain referral numbers or authorizations for upcoming appointments.
Enter and update patient demographic data.
Collect co-pays and deductibles.
Post daily charges to patient accounts.
Review, enter, and edit daily bank deposits, charge data, and deposit reports to ensure payments are posted accurately.
Distribute work and school excuses to patients as needed.
Track no-show appointments.
Scan medical records, appointment requests, and referrals into the EMR.
Print physician schedules at the beginning of the day.
Send reports to physician secretaries and/or medical assistants.