Front Office Supervisor - Orthopedic Specialists

Riverside Health System • Williamsburg, VA

2d • $20 - $27

About The Position

The Front Office Supervisor oversees the daily activities of the clerical team and front office operations at Orthopedic Specialists. The role supports appointment scheduling, efficient patient flow, and patient service, and provides feedback related to the manager. The supervisor advises patients and family members about insurance, billing, surgical, and other issues, or refers them to an appropriate team member. The role also trains or coordinates training for new front office employees.

The supervisor promotes customer service, supervises front office staff, uses patient satisfaction survey information to improve the patient experience, and resolves concerns and complaints about front office operations. Additional duties include helping patients with billing and insurance questions, ensuring accurate completion of closing procedures and deposits, and overseeing medical-record completeness and accuracy to support continuity of care and timely service.

Requirements

• High school diploma or GED is required.

Nice To Haves

• Associate degree in business or a related field preferred.
• One year of medical office experience preferred.
• One year of coding experience preferred.
• One year of insurance experience preferred.

Responsibilities

• Supervise front office staff and daily clerical team activities.
• Oversee front office operations, including appointment scheduling and efficient patient flow.
• Promote customer service and use patient satisfaction survey feedback to improve the patient experience.
• Resolve concerns and complaints related to front office operations.
• Assist patients with bills, insurance, and other issues, referring them to the appropriate team member when needed.
• Ensure closing procedures and deposits are completed accurately.
• Oversee medical-record completeness and accuracy to support continuity of care and timely service.
• Train or coordinate training for new front office employees.
• Provide feedback related to the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED