Front Office Supervisor

PEG•St. George, UT

7d•Onsite

About The Position

The Front Office Supervisor will oversee the daily tasks of the front desk. They may be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition. Oversee workload during shifts of front office associates. May train new employees, provide coaching when necessary. Maintains working relationships and communicates with all departments. Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated. Resolve guest concerns quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate front office employees. Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed. Ensure implementation and compliance of all company policies and brand standards. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees. May act as the Manager on Duty, provide guidance and support to all departments in the hotel when required. Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.

Requirements

Hotel policy and procedure knowledge
Property management system knowledge
Brand standards knowledge
Job safety knowledge
Ability to communicate effectively
Ability to train new employees
Ability to provide coaching
Ability to maintain working relationships with all departments
Ability to collaborate with housekeeping
Ability to resolve guest concerns quickly, efficiently, and courteously
Ability to update group information
Ability to prepare and review daily front desk reporting
Ability to ensure implementation and compliance of company policies and brand standards
Proficiency in operating Front Office computer system
Ability to ensure employees are attentive, friendly, helpful, and courteous

Nice To Haves

Experience as Front Office Supervisor
Experience in housekeeping, breakfast, or engineering departments

Responsibilities

Oversee the daily tasks of the front desk.
Train front office associates on hotel policy and procedure, property management system, brand standards, and job safety.
Ensure proper and accurate communication to prepare the team for guest needs.
Promote an environment of positivity and recognition.
Oversee workload during shifts of front office associates.
Train new employees and provide coaching.
Maintain working relationships and communicate with all departments.
Collaborate with housekeeping to ensure accurate room status information.
Resolve guest concerns quickly, efficiently, and courteously.
Update group information, maintain, monitor, and prepare group requirements.
Relay information to appropriate front office employees.
Prepare and review daily front desk reporting.
Ensure implementation and compliance of all company policies and brand standards.
Operate all aspects of the Front Office computer system.
Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
Act as the Manager on Duty when required.
Provide guidance and support to all departments when required.
Assist in other areas of the hotel on occasion (e.g., housekeeping, breakfast, engineering).
Perform other duties as requested by management.