Front Office Supervisor - Orthopedic Specialists

Riverside Hospital • Williamsburg, VA

1d

About The Position

The Front Office Supervisor supervises the daily activities of clerical team members and oversees front office operations, including appointment scheduling and the efficient flow of patients through the office. The role provides feedback related to the manager and advises patients and their family members on insurance, billing, surgical, and other issues, referring them to an appropriate team member when needed. The supervisor also trains or coordinates training for new front office employees.

The position emphasizes customer service and patient experience. It includes supervising front office staff, using patient satisfaction survey information to improve the experience, resolving concerns and complaints related to front office operations, ensuring accurate completion of closing procedures and deposits, and overseeing the completeness and accuracy of medical records for continuity of care and timely service.

Requirements

• High school diploma or GED.
• Preferred: 1 year of medical office experience.
• Preferred: 1 year of coding experience.
• Preferred: 1 year of insurance experience.

Nice To Haves

• Associate degree in business or a related field.
• 1 year of medical office experience.
• 1 year of coding experience.
• 1 year of insurance experience.

Responsibilities

• Supervise front office staff and daily clerical activities.
• Oversee front office operations, appointment scheduling, and efficient patient flow.
• Help ensure customer service is a focus of the practice.
• Use patient satisfaction survey information to improve the patient experience.
• Resolve concerns and respond to complaints related to front office operations.
• Assist patients with bills, insurance, and other issues, referring them to an appropriate team member when needed.
• Ensure closing procedures and deposits are completed accurately.
• Oversee the completeness and accuracy of medical records for continuity of care and timely service.
• Train or coordinate training for new front office employees.
• Provide feedback related to the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED