Amway Grand Plaza Front Office Supervisor

AHC Hospitality • Grand Rapids, MI

3d

About The Position

The Front Office Supervisor is a leadership role responsible for providing a high level of service to guests at the front desk and in related front office areas, including Concierge, PBX, and Bell Stand. The supervisor works efficiently with front desk agents, supports associates and guests, and maintains a professional manner while meeting company service standards and policies. This is a full-time position requiring weekend availability.

Requirements

• High school diploma or equivalent required.
• Related experience required.
• Ability to stand for 8 hours.
• Ability to read and maintain a department budget.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• College degree preferred.
• OnQ PMS experience preferred.

Responsibilities

• Operate the SMS lodging system.
• Check in and check out large volumes of guests.
• Manage phone calls from guestrooms and outside lines.
• Follow cash-handling and banking procedures outlined by the general cashier.
• Resolve guest concerns at first contact.
• Attend departmental meetings and read or listen to daily meeting updates.
• Follow AHC handbook policies, standard operating procedures, departmental rules, and guest-service standards.
• Work actively to assist guests and provide service beyond expectations.
• Ensure service quality meets the expectations of the General Manager, Director of Front Office, Rooms Manager, Manager on Duty, and guests.
• Use other AHC hotels and staff as resources.
• Complete daily responsibilities and cleaning tasks.
• Report unusual behavior or issues to management.
• Follow checklists and established procedures.
• Assist with reviews and interviews.
• Maintain knowledge of the current department budget.
• Handle confidential guest information appropriately.
• Follow hotel green policies and ensure trash and recyclables are taken out.
• Perform additional responsibilities as requested by the General Manager, Director of Front Office, Rooms Manager, Manager on Duty, or Supervisor.

Benefits

• Medical, dental, and vision benefits
• 401(k)
• Paid vacation
• Discounted downtown parking
• Free employee meals
• Hotel and restaurant discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED