Amway Grand Plaza Fitness Center Attendant

AHC Hospitality • Grand Rapids, MI

3h • Onsite

About The Position

The Fitness Center Attendant supports the Plaza Fitness Center by providing excellent guest service to guests and members as they enter and leave. The attendant greets and assists patrons, fulfills requests, and helps ensure guest satisfaction while caring for the equipment, pool, and facility. The role includes front-desk duties, guest check-in and check-out, handling reservations and point-of-sale transactions, food and beverage sales, and maintaining clean and orderly fitness, pool, locker-room, and seasonal recreation areas. This is a full-time position requiring weekend availability.

Requirements

• Enthusiasm and excellent customer service skills.
• Excellent communication and listening skills and basic computer knowledge.
• Ability to work as a team player, enjoy working with people, and maintain a friendly, outgoing personality.
• Desire to improve personal business within the spas.
• Ability to read and interpret guest intake forms, safety rules, operating and maintenance instructions, and other documents.
• Ability to write guest intake notes and correspondence and speak professionally and effectively with guests or associates.
• Ability to solve practical problems and handle situations with limited standardization.
• Ability to interpret written, oral, diagrammed, or scheduled instructions.
• High school diploma or GED.
• Must be or become TIPS certified.
• Ability to stand and walk regularly; handle or feel objects; frequently reach with hands and arms; and regularly talk or hear.
• Ability to occasionally sit, stoop, kneel, crouch, or crawl, and occasionally lift or move up to 50 pounds.
• Close, distance, and peripheral vision; must not be color blind to perform pool chemical tests.

Nice To Haves

• Related experience and/or training.
• Previous fitness and/or pool experience.
• TIPS certification.

Responsibilities

• Report to work on time in a clean, proper uniform with name tag, and meet personal appearance and grooming standards.
• Remain flexible with regard to work schedule and follow hotel policies, procedures, rules, and standards, including cash-handling procedures.
• Carry out reasonable management requests within the associate’s capabilities.
• Stay informed about daily health club operations, spa schedules, event sheets, bulletin boards, appointments, changes, procedures, and events; follow opening and closing checklists.
• Complete daily responsibilities and cleaning checklists.
• Maintain cleanliness of locker rooms, the pool area, workout area, and seasonal recreation area; remove trash and recyclables.
• Follow hotel green policies.
• Develop knowledge of pickleball play and rules.
• Operate Book4Time and point-of-sale systems, including making reservations and processing checkouts.
• Perform guest check-in and check-out and accommodate customer requests.
• Answer phones promptly according to etiquette standards, within three rings; return messages and emails the same day and confidentially.
• Make food and beverage sales and handle cash properly.
• Obtain or maintain TIPS certification.
• Assist guests with questions and problems and resolve issues using Guest Response Program procedures.
• Remain alert at the front desk, greet guests immediately, offer assistance proactively, and focus attention on customers.
• Work actively with department staff, follow departmental rules, and assist fellow associates to complete work on time.
• Maintain knowledge of guest rooms, locations, amenities, features, hotel services, the city, local area, and attractions to assist guests.

Benefits

• Medical, dental, and vision benefits
• 401K
• Paid vacation
• Discounted downtown parking
• Free employee meals
• Worldwide hotel discounts
• Restaurant discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED