Amway Grand Plaza Swiss Cafe Server

AHC Hospitality•Grand Rapids, MI

4d•Onsite

About The Position

Fulfill the daily operations of the Amway Grand Plaza Hotel’s Cafeteria including guest service, table cleaning service, basic food preparation, set up and the serving of food. Create a warm and inviting atmosphere for the employees of the AGPH. Follow the guest service standards and create teamwork in the restaurant that produces quality service to each Hotel Associate.

Requirements

Must have some guest service experience
High school diploma or GED; related experience and/or training

Responsibilities

Maintain daily set up and/or breakdown of the restaurant by following daily checklists
Serving all Hotel Associates in a friendly and quick manner
Know each menu item and its ingredients.
Be aware of groups and activities that are going on in the hotel
Follow and Maintain Health Department standards by filling out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste logs.
Exceed guest satisfaction and looks for ways to provide the best possible service
Understand all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Setting up all areas of the cafeteria in a timely manner
Serving all hotel guests
Basic food preparation for both hot line and salad bar
Maintaining drink area
Keeping breakdown area clean and delivering dirty dishes to the main dish room
Cleaning dining room and filling of all condiments
Actively taking care of each guest according to AHC guest service standards and department standards
Monitoring food waste
Maintain restaurant cleanliness and overall deep cleaning
Attending Department Meetings
Communicating with your management or team members
Follow our hotel green policies
Following AHC and Health Department Specs
Actively work in the restaurants designated area: counter service, running food, and tables service.
Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager