Amway Grand Plaza Housekeeping Runner - 2nd Shift
About The Position
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
Requirements
- Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses.
- Ability to read and recognize room numbers.
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
- Able to lift 75lbs; push/pull carts of 150lbs.
- Ability to be on feet 8 hours per day
- Able to bend, twist, kneel, push and lift up to 50 pounds
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
Nice To Haves
- Previous experience in hospitality is preferred, but not needed.
Responsibilities
- Greet guests immediately with friendly/sincere acknowledgement
- Provide customer service to guests, including information about hotel services, activities and local attractions
- Timely address guest complaints and/or requests with professionalism and patience within a ten minute time frame
- Make sure that all items delivered to the guest rooms are clean and in working order
- Check storerooms for availability of pack & play's, microwaves, refrigerators, fans, ozone machines, etc. and ensure they are in safe condition
- Reports maintenance deficiencies in order to maintain guest rooms in compliance with hotel standards
- Replenishes linen and guest amenities
- Assists co-workers as requested
- Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.
- Display professional image at all times through appearance and conduct
- Within position scope, ensure hotel is in compliance with all federal, state and local laws, including OSHA
- Uses the following Personal Protective Equipment (PPE): gloves and safety glasses, as needed
- Report defective, damaged or lost PPE, or equipment that does not fit properly to management
- Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
- Carries out reasonable requests of supervisor or management.
- Have knowledge about all emergency procedures and know how to act on them.
Benefits
- discounted downtown parking
- free employee meals
- hotel and restaurant discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
