Amway Grand Plaza Front Office Internship

AHC Hospitality•Grand Rapids, MI

1d•Onsite

About The Position

The Front Desk Internship is an immersive hands-on opportunity to perform the full-scope of duties and responsibilities of a hotel Front Desk Agent. This role provides the highest level of service for all our guests at the Front Desk, PBX, and occasionally, Bellstand, as needed.

Requirements

Must be in college seeking an internship for school credit
Bend, stoop, stand, walk, and run for long periods for the duration of a shift
Positive and motivated to learn the full-scope of the position
Must be reliable, willing to work weekends and holidays
Deliver both guest and associate requests within expected amount of time
Ability to communicate in English both verbally and written
Requires the ability to work both independently and in team settings
Comfortable with learning systems to perform day to day operations

Responsibilities

Operate Hilton’s OnQ Property Management System
Check-in and checkout large volume of guests
Manage phone calls from guestrooms/outside lines
Follow cash handling/banking outlined by Accounting
Resolve guest concerns at first contact
Actively working, always looking for ways to assists guests and going above and beyond to provide guest service
Maintain active and open communication with various hotel departments and outlets; Guest Services, Housekeeping, Engineering, etc.
Provide basic knowledge of Grand Rapids area; such as, directions, dining or shopping recommendations, for example
Ensuring the quality and level of service that the General Manager, Director of --Rooms, Front Office leadership and Guests expect is excellent and follows our company standards and policies