Front Office Supervisor

Peachtree Group Hospitality Management • Sandy Springs, GA

1d

About The Position

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, excellent feedback, and guest satisfaction. The supervisor responds to guests in a professional and courteous manner by providing accurate and timely information and services.

Responsibilities

• Supervise daily shift processes and ensure team members adhere to standard operating procedures.
• Train, direct, coach, and counsel front desk team members, and resolve issues and problems to ensure a quality operation.
• Resolve customer issues, complaints, and problems quickly and efficiently to maintain high customer satisfaction and quality service.
• Build strong relationships and liaise with other departments, especially housekeeping and reservations.
• Control cash transactions at the front desk and maintain responsibility for a personal bank as specified by hotel bank agreement policy.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) retirement match
• Paid holidays
• Paid time off
• Employee Assistance Program and Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed