Front Office Supervisor

Home2Suites Hilliard • Hilliard, OH

1d

About The Position

The Front Office Supervisor supports the daily operations of the hotel front desk, helping ensure exceptional service and smooth check-in and check-out experiences. The role assists in training and guiding front desk staff, handles guest concerns, and helps manage scheduling and shift coverage. It supervises front desk agents and manages guest reservations while contributing to a welcoming and efficient front office environment. The position reports to the Front Office Manager.

Hotel experience is a plus. Applicants should have a combination of education and experience. The role requires eligibility to work in the United States, effective English communication, a warm and professional demeanor, and availability for a flexible schedule that may include evenings, weekends, and holidays. Physical activities include sitting, standing, bending, kneeling, and lifting as required, with or without reasonable accommodations.

Requirements

• A combination of education and experience.
• Eligibility to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Nice To Haves

• Hotel experience.

Responsibilities

• Support the daily operations of the front desk and help ensure smooth check-in and check-out experiences.
• Help train and guide front desk staff.
• Supervise front desk agents.
• Manage guest reservations.
• Address guest concerns.
• Help manage scheduling and shift coverage.
• Provide welcoming and efficient service to hotel guests.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday with PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed