FT Front Office Supervisor

Hilton • Boston, MA

2d

About The Position

The Front Office Supervisor assigns work and ensures completion of daily Front Office tasks in support of outstanding guest service and financial profitability. The role supervises Front Office procedures and team member performance, responds to guest inquiries and complaints, and supports team members.

Requirements

• Demonstrate the values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Demonstrate the attributes of Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Responsibilities

• Assign work and supervise team member performance in Front Office procedures, including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed