Front Office Supervisor - Waldorf Astoria Chicago

Hilton • Chicago, IL

23h • Onsite

About The Position

Waldorf Astoria Chicago is seeking a Front Office Supervisor to oversee daily front office operations at its luxury hotel in Chicago’s Gold Coast neighborhood. The hotel has 215 rooms, more than 5,000 square feet of meeting space, and four food and beverage outlets. The supervisor leads the front office team in delivering smooth guest services and memorable stays, while helping create meaningful opportunities for team members and a positive impact in the community.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership, and accountability.
• Bring urgency and discipline to work and focus on the needs of the moment.

Responsibilities

• Supervise front office team members in carrying out front office procedures, including check-ins, check-outs, and guest service delivery.
• Manage day-to-day team operations by creating schedules, assigning tasks, leading pre-shift meetings, and providing training, guidance, and in-the-moment feedback.
• Respond to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor lobby guest traffic and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted hotel travel, with rates as low as $40 per night, through the Go Hilton travel program.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible team members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage options.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed