Front Office Supervisor – Overnight

AccorHotel • Banff, AB

11d • CA$29 - CA$32 • Onsite

About The Position

Representing Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk. Lead, teach, coach and inspire colleagues while being committed to helping the hotel become one of the world's finest heritage resorts.

Requirements

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera Property Manager, word and excel
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
• Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
• Excellent written and verbal skills with a high attention to detail required
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Graduate of Hotel Management or Hospitality program an asset

Responsibilities

• Lead, coach, mentor, and evaluate Front Desk and Night Audit colleagues, supporting performance management and team development.
• Oversee guest arrivals and departures, including VIP coordination, and ensure effective service recovery for guest issues.
• Collaborate and communicate effectively with Front Desk, Royal Service, and other hotel leaders to support daily operations.
• Maintain departmental standards, uphold Fairmont core standards, and ensure compliance with health, safety, and emergency procedures.
• Promote the hotel’s vision and values, manage time-sensitive tasks with strong organization and attention to detail, and perform other duties as required.

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree