Overnight Front Office Manager

Omni Hotels & Resorts•Austin, TX

3d•Onsite

About The Position

Omni Hotels & Resorts is seeking an Overnight Front Office Manager for the beautiful Barton Creek Resort & Spa. Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality, nestled in the scenic Texas Hill Country just minutes from downtown Austin. Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

Requirements

A minimum of 1 year Front Office Management experience or participation in the Omni LID program is required.
Previous leadership experience in an upscale, full-service hotel environment is required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Must be able to work weekends and holidays.
Must be at least 18 years of age.

Nice To Haves

Previous overnight or Night Audit experience is strongly preferred.
Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.

Responsibilities

Maintain Four Diamond standards and high guest satisfaction.
Ensure courteous, efficient guest service and compliance with staffing, grooming, and service standards.
Complete all AM/PM checklists, reports, and operational audits.
Oversee cash handling procedures and cashier bank accountability.
Maintain knowledge of check-in/check-out procedures, hotel amenities, and local attractions.
Monitor room assignments and adjust based on guest needs and availability.
Protect guest confidentiality and room key security in accordance with SOPs.
Support and train staff on Select Guest, GHA, and Omni service programs.
Understand hotel rate plans and apply rate strategies appropriately.
Resolve guest requests, complaints, and service recovery situations promptly and effectively.
Conduct ongoing associate training and monthly Moments of Service audits.
Participate in guest engagement initiatives and respond to Opera alerts.
Communicate hotel, guest, and group information to staff daily.
Assist with inventory, supply ordering, reports, and front office controls.
Promote Omni culture, leadership competencies, employee development, teamwork, and guest engagement.
Follow and enforce all company safety, security, appearance, confidentiality, and asset protection policies.