Front Office - Overnight Manager

Omni Hotels & Resorts•Providence, RI

6d•Onsite

About The Position

The Omni Providence is a landmark hotel in Rhode Island, located in the exciting city of Providence. This hotel is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, as well as the Providence Place Mall. Guests are within walking distance to everything the city has to offer, from historical sights to amazing restaurants. The Omni Providence is a beautiful Convention Hotel, but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Requirements

Some College
Must have two years of previous customer service experience
Must have at least 2 years of supervisory or management experience
Must be able to work a variety of shifts, including weekends and holidays
Must be professional and have excellent communication skills
Must have a strong guest service background
Must be computer literate
Ability to multi-task and problem solver

Nice To Haves

Hotel Front office experience preferred

Responsibilities

Ensure all overnight shift checklist items are completed in a timely manner.
Work closely with the Finance department to ensure necessary requirements for rolling date and reporting are satisfied.
Provide training as needed to associates.
Maintain a positive working environment for all overnight associates.
Communicate with all department managers consistently and report overnight occurrences and opportunities.
Work with all overnight departments to ensure proper communication and resolution to opportunities.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with all hotel computer systems for training maintenance and troubleshooting as needed.
Set the house up for success. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare all reports for the new day and distribute as needed.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.