Overnight Assistant Front Office Manager
AccorHotel•Vancouver, BC
•Onsite
About The Position
As an Assistant Front Office Manager, you will support the Front Office leadership team in delivering exceptional guest experiences while ensuring seamless daily operations of the Front Desk. You will lead by example, foster a positive team environment, and uphold the highest standards of service excellence. This role is distinctly West Coast, delivering unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city.
Requirements
- Previous leadership experience within Front Office or Rooms Division in a luxury hotel environment
- Strong knowledge of Front Desk operations, guest service standards, and hotel systems (e.g., Opera or similar PMS)
- Proven ability to lead, coach, and develop a team in a fast-paced environment
- Excellent communication and interpersonal skills, with a passion for delivering exceptional guest experiences
- Strong problem-solving skills and the ability to handle guest concerns with professionalism and care
- Highly organized with the ability to manage multiple priorities, including scheduling and payroll
- Flexible and adaptable, with the ability to work a variety of shifts, including evenings, weekends, and holidays
- First Aid Certificate Level 2 required
- Must be legally eligible to work in Canada.
Nice To Haves
- Opportunity to grow within a collaborative and professional Rooms Division team
- Opportunity to shape and innovate elevated guest experiences
- Work alongside passionate, service-driven professionals
Responsibilities
- Ensure guest satisfaction by resolving any problems and concerns with exceptional services and ensuring guest safety is our number one priority
- Reconcile revenue balances, process guest ledgers and balance accounts receivable, balance and audit postings and settlements
- Prepare management reports
- Ensure all system updates for the front office is completed
- Lead, support and supervise all overnight operational departments
- Other duties as assigned
Benefits
- Competitive salary, starting from $72,500.00 per annum
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
