Overnight Front Office Manager

Four Seasons Hotels and Resorts•Atlanta, GA

2d•Onsite

About The Position

Four Seasons is seeking an Overnight Front Office Manager to lead and inspire the Front Office and Guest Services team. This role focuses on fostering a culture of exceptional service through thoughtful hiring, coaching, scheduling, and performance development. The manager will be visible in the operation, provide recognition, promote good public relations, and handle guest concerns. Key responsibilities include controlling labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory/cash control. The role also involves attending operational meetings for inter-departmental coordination, observing and recommending improvements for the physical condition of front office facilities and equipment, and working cross-functionally with other teams to ensure exceptional service during overnight shifts. The position requires working a flexible overnight schedule from 11 p.m. to 7 a.m. daily.

Requirements

One to two years previous experience in a line, supervisory or assistant manager position in Front Office or Housekeeping.
College degree preferably specializing in hotel management or equivalent experience is required.

Responsibilities

Lead and inspire the Front Office and Guest Services team, fostering a culture of exceptional service through thoughtful hiring, coaching, scheduling, and performance development.
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
Attend regular operational meetings to ensure effective coordination and partnership between departments.
Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
Work cross functionally with additional teams and departments to ensure we deliver exceptional service during our overnight shifts.
Work a flexible overnight schedule (11p.m to 7a.m daily).

Benefits

Rewarding work culture.
Complimentary and discounted accommodations at Four Seasons worldwide after 6 months.
401(k) Retirement Matching Plan.
Highly competitive salaries and incentives.
Educational assistance programs and access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for all employees.
Giving back to the community through special events by participating to be a mentor at a school, collecting food for and working with our local food bank, book and backpack drives for students, community garden events, raising money for schools in need….etc.
Choice of dental insurance or medical cash plan, as well as a life insurance.
Complimentary employee meals prepared by the Four Seasons Culinary Team.
Team of friendly, warm, professional and very upbeat employees.
Discount and pretax deductions for public transportation through Marta and parking near the hotel.