Overnight Front Office Coordinator

Marriott•Naples, FL

7h•Onsite

About The Position

The Overnight Front Office Coordinator is responsible for processing all guest check-ins and check-outs, managing payments, and handling guest inquiries. This role involves coordinating with housekeeping to ensure room readiness, providing guests with information about the property and local attractions, and running daily reports. The position also requires completing cashier and closing reports, handling guest checks, and managing the cash bank at the beginning and end of each shift. Additionally, the coordinator must adhere to all company safety and security policies, maintain a professional appearance, and ensure guest satisfaction by anticipating and addressing their needs. This role requires standing, sitting, or walking for extended periods and the ability to lift objects weighing less than or equal to 10 pounds.

Requirements

High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Clear and professional language skills.
Appropriate telephone etiquette.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to develop and maintain positive working relationships with others.
Ability to comply with quality assurance expectations and standards.

Nice To Haves

No related work experience.
No supervisory experience.
No specific license or certification required.

Responsibilities

Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
Process all payment types, including room charges, cash, checks, debit, and credit.
Process all check-outs, including resolving late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.
Supply guests with directions and information regarding the property and local areas of interest.
Run daily reports (e.g., number of arrivals, departures), identify special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.