Front Office Summer Intern

Palmetto Dunes Oceanfront Resort•Hilton Head Island, SC

12h•Onsite

About The Position

At Palmetto Dunes Oceanfront Resort, we are committed to creating exceptional experiences for every guests we encounter. We are seeking a motivated and professional Front Office Intern to support our Guest Services team at our world-class resort. This paid internship provides hands-on experience in resort front desk operations, guest engagement, and hospitality service skills.

Requirements

Strong organizational skills with attention to detail and the ability to manage multiple tasks.
Self-motivated with a positive attitude and willingness to learn.
Must have previous customer service experience.
Excellent verbal and written communication skills.
Proficiency with computers, including Microsoft Word, Excel, Outlook, and internet navigation.
Strong problem-solving and analytical skills to assist guests effectively.
Basic knowledge or interest in front desk operations, reservations, and hospitality services

Nice To Haves

familiarity with housekeeping processes is a plus.
Availability to work some weekends preferred.

Responsibilities

Welcome and assist guests in a friendly, professional, and service-oriented manner.
Support the check-in and check-out process to ensure a seamless guest experience.
Help prepare check-in packets for incoming reservations.
Assist with reservation support and coordination as needed.
Ensure the integrity and readiness of rental units by reporting and helping address issues in a timely manner.
Accurately post and verify guest charges and payments.
Support management with the implementation of new policies and procedures.
Communicate effectively with internal departments to ensure smooth front office operations.
Assist with special projects and additional duties as assigned.