Front Office Strategy Consulting - Customer Analytics - Director

PricewaterhouseCoopers•Los Angeles, NY

12d•Remote

About The Position

As a Front Office Strategy Consulting - Customer Analytics - Director, you will lead initiatives that enhance customer experiences and drive business growth. Within our Strategy practice, you will analyze client needs, develop customer-centric solutions, and provide guidance to help clients improve their customer interactions and foster loyalty. As a Director, you will set the strategic direction and lead business development efforts, making impactful decisions while overseeing multiple projects and maintaining executive-level client relations. You will inspire others by translating vision into action and mentoring the next generation of leaders. In this role at PwC, you will focus on enhancing the overall customer experience by analyzing customer touchpoints and designing customer journey maps. You will create seamless and personalized experiences that promote customer satisfaction and advocacy. Your role is crucial in shaping client engagements and upholding PwC's reputation for quality, integrity, and inclusion. You will cultivate potential in others and actively collaborate across the PwC Network, leveraging collective strengths to maximize client satisfaction and drive success.

Requirements

At least a Bachelor's degree
At least 9 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
Demonstrating AI fluency and AI-human collaboration
Utilizing customer experience (CX) design and strategy
Excelling in customer journey analysis and segmentation
Leading customer relationship management and retention strategies
Innovating through business process improvement and digital tooling
Promoting creativity and strategic questioning in problem-solving

Responsibilities

Leading strategic initiatives to enhance customer experience and drive business growth
Analyzing customer touchpoints and designing customer journey maps to create seamless experiences
Developing customer-centric solutions that improve satisfaction, loyalty, and advocacy
Overseeing multiple projects and maintaining executive-level client relations
Translating vision into actionable strategies and inspiring teams to achieve goals
Promoting technological advances and fostering environments where people and technology thrive together
Identifying market gaps and converting opportunities into successful outcomes for the firm
Mentoring and guiding the next generation of leaders in customer analytics and strategy
Collaborating across the PwC Network to maximize client satisfaction and scale efficiencies
Driving thought leadership by developing new ideas, solutions, and structures