Director, Strategy & Analytics

Compass Group•Chicago, IL

1d•$120,000 - $130,000•Onsite

About The Position

At E15, we are the spark that ignites. Our team delivers next-generation insights based on data, not hunches, to drive business in healthcare, campus, corporate, sports, entertainment, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business and their guests. The Director, Strategy & Analytics for the Chciagoland Area will lead delivery of analytics and insights to operators and partners across the market. In this role, you will be responsible for working with Levy’s Vice President of Hospitality, Director of Operations and Regional Strategy & Analytics partners to develop analytical insights and technology recommendations for hospitality initiatives. This position will also establish and advance the methods, processes and standards of analytics, financial analysis, and partner service that support Levy Operations.

Requirements

Self-starter who sets the analytics agenda and translates it into business impact
Ability to develop and own stakeholder relationships
Track record of influencing senior executive and ownership-level decision makers
Ability to work collaboratively in a consultative role
5+ years of experience in quantitative, analytical consulting, and/or client-facing businesses as well as experience interacting with internal organizational leadership
Bachelor’s, Master’s, and/or Doctorate degree in business analytics, statistics, economics, or a related field
Experience in Excel with experience in financial modeling a plus
Experience using SQL, R, Python, PowerBI, and/or Tableau for data analysis
Experience in using data visualization tools, visual features of statistical software tools or Powerpoint to communicate complex ideas to non-technical audiences
Experience in survey analytics
Experience in data-driven pricing and/or yield management
Can share examples of using data to solve complex problems
Food service operations awareness/experience
Experience communicating complex ideas to non-technical audiences
Excellent interpersonal and stakeholder management skills
Proactive approach to problem solving and adding value

Responsibilities

Serve as the principal analytics partner to senior client and Levy leadership, shaping their strategies and business objectives
Own the analytical view of the venue — physical configuration, technology roadmap, and operational processes — and use it to guide investment and design decisions
Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback
Drive strategic pricing strategies across concessions, premium, and retail, including dynamic and variable pricing, yield management, and price testing to maximize revenue and per-cap performance
Identify opportunities to change existing product offering or distribution
Develop reporting (heat maps, dashboards, slide decks, status updates) standards and formats for partner and operator end use
Translate guest insights into recommendations and drive adoption of the resulting action items with operators and partners
Analyze and build optimal solutions around variable labor and cost of sales management
Leverage available artificial intelligence, consumer insights, and emerging technology tools to drive guest experience and profitability
Spearhead AI-related initiatives for the venue, identifying, piloting, and scaling artificial intelligence applications that improve forecasting, pricing, guest experience, and operational efficiency
Prioritize, resource, and where needed personally deliver ad-hoc analytics projects
Own strategy development for new technology initiatives in partnership with the team’s strategy department
Lead business review process to share performance updates and opportunities