Front Ofc Specialist

Providence Medical Grp.•Bellbrook, OH

2d•Onsite

About The Position

Providence Medical Group is a physician-owned, multi-specialty medical group serving the Miami Valley region. The group emphasizes patient-centered, high-quality care and offers a supportive, professional work environment. Providence Proctology is a recognized Patient-Centered Medical Home focused on lasting patient relationships, trust, and continuity of care. The Front Office Specialist is typically the first point of contact for patients and visitors, both by phone and in person, and provides administrative support for a busy Proctology office. This is a part-time, in-office position.

Requirements

High school diploma or equivalent.
Previous front office experience or a background in general office work.
Ability to comprehend established office routines and policies.
Ability to learn quickly from oral and written instructions.
Ability to operate a computer.
Knowledge of medical terminology.
Knowledge of CPT and ICD-10 coding.
Understanding of HIPAA (Health Insurance Portability and Accountability).
Good organizational skills.
Tact and diplomacy.

Nice To Haves

AthenaOne training or experience.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Answer telephone calls, schedule appointments, and complete referrals.
Verify patient demographics and insurance information and ensure records are accurate and up to date.
Collect co-payments and outstanding patient balances.
Ensure patients are scheduled for follow-up appointments and annual well visits.
Demonstrate poise, tact, and diplomacy.
Perform other duties related to the medical practice's business operations as assigned by the provider or site supervisor.