Front Office Specialist - General Admin

TriHealth • West Chester Township, OH

18h

About The Position

The Front Office Specialist supports patients and care teams by managing incoming telephone calls, greeting and registering patients, and filing and preparing charts. The role also handles patient check-out, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing end-of-day reconciliation. At some locations, the position also completes charge and receipt entry and prepares charge-receipt summaries for office-related services.

The position is full-time, Monday through Friday, and is based in West Chester Township, Ohio. Team members are expected to follow JCAHO and HIPAA protocols, provide courteous service, and demonstrate TriHealth’s SERVE standards and ALWAYS behaviors.

Requirements

• High school diploma or GED (required).
• 3–4 years of experience in a related field (required).

Responsibilities

• Answer, handle, screen, and distribute incoming telephone calls.
• Greet and register patients; file and prepare charts.
• Perform check-out duties, including reviewing encounter form data, collecting co-payments, and scheduling follow-up appointments.
• Complete daily bank deposits and end-of-day reconciliation duties.
• At some locations, complete charge and receipt entry and prepare charge-receipt summaries for office-related services.
• Demonstrate flexibility and initiative in seeking or accepting additional assignments.
• Inform the department of issues.
• Accurately enter patient registration information and update patient insurance and demographic information.
• Accept payments and log them appropriately.
• Treat families, community professionals and agencies, office personnel, and team members with courtesy and respect.
• Follow JCAHO and HIPAA protocols and limit access to patient information to what is necessary to perform the job.
• Handle patient complaints and refer them to a manager as appropriate.
• Follow TriHealth SERVE standards and ALWAYS behaviors, including welcoming and assisting patients and guests, addressing service breakdowns, respecting differences and contributions, maintaining a clean and safe environment, using resources efficiently, and showing courtesy and compassion.

Benefits

• Competitive shift differentials where applicable.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. OPTIONAL positions are not eligible for TriHealth benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED