Front Office/Scheduling

Castle Family Dentistry•Washington, NJ

11d•Onsite

About The Position

Castle Family Dentistry is seeking a Front Office/Scheduling Coordinator to join their growing practice. The ideal candidate will be organized, detail-oriented, professional, and committed to providing exceptional patient care and a 100% WOW patient experience. This role involves managing schedules, patient records, and patient relations to ensure the office runs optimally and efficiently.

Requirements

1+ Years of experience in a dental office setting.
A team player who loves to work efficiently and can be a multi-tasker.
AWESOME personality and attitude.
Outstanding customer service.
Detail oriented.
Is intentional and thinks ahead.
Someone who is good with computers and is a quick learner.
Great on the phone and is great at booking treatment and appointments.

Responsibilities

Maintain Hygiene and Doctor schedule for multiple clinicians by monitoring schedule, making and confirming appointments through client recall system.
Manage the schedule so the office runs optimally and efficiently so that each patient receives the highest quality of dental care.
Confirm the next day’s appointments according to protocol and patient preferences.
Schedule patients for efficient use of doctor and staff time.
Check patient quick-fill list to try to fill in cancellation and no-show appointment times.
Review schedule daily, weekly, and monthly. Make sure that production block scheduling is being utilized.
Manage doctor charts for treatment plans, treatment conferences, letters and phone calls.
Oversee patient relations & handle patient complaints, according to office protocol.
Help explain office policy to patients.
Make follow-up appointments as needed.
Record chart entries from phone or in-person conversations when appropriate.
Maintain the recall system. Run reports, send recall cards and make calls as needed.
Send letters to inactive patients.
Gather and accurately record insurance information from patients.
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations.
Accurately file patient information.