Front Office Rep

Banner Health

4d • $18 - $28 • Onsite

About The Position

The Front Office Representative is the first point of contact for patients and visitors and coordinates the patient visit from check-in through check-out. The role supports a positive patient experience in a busy urgent care setting by handling scheduling, insurance verification, copay collection, patient demographic information, phone calls, and related paperwork and reports. The schedule is three days per week from 7:15 a.m. to 7:30 p.m., with full availability required any day of the week, including weekends.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Ability to multitask amid heavy phone volume, multiple computer systems, and frequent interruptions.
• Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
• Ability to type at least 30 words per minute and perform data entry.
• Full availability to work any day of the week, including weekends.

Nice To Haves

• Six months of experience working in a medical office and/or hospital setting.
• Working knowledge of medical terminology.
• Previous experience with electronic medical records and insurance.
• Bilingual Spanish skills.
• Additional related education and/or experience.

Responsibilities

• Receive incoming internal and external calls, document messages, route or transfer calls to appropriate staff, ensure medical-record documentation is complete, and help facilitate requests for patient medical records.
• Register patients in applicable systems, confirm demographic and insurance information, verify insurance when required, calculate and collect copays, deductibles, or self-pay amounts when required, total charges at checkout, and coordinate transportation as requested.
• Schedule and reschedule office and follow-up appointments, diagnostic tests, and surgeries; provide preparation instructions when required; confirm next-day appointments; and prepare referrals to specialty care when needed.
• Prepare schedules, superbills, labels, and other forms for the next business day; pull, file, and prepare patient charts; print and file transcription notes; and provide administrative support to physicians.
• Reconcile charge tickets against the daily schedule, identify incomplete tickets or missing charge codes or diagnoses, notify clinical staff, and forward completed tickets or billing packages to the business office or billing company.
• Escort patients to exam rooms, take vital signs and patient histories, and assist with treatment if required by the facility.
• Perform daily duties with minimal supervision, resolve minor patient grievances, use referral and authorization processes, and navigate multiple computer programs while managing competing demands.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED