Front Office

CHAS Health • Deer Park, WA

4d

About The Position

The Front Office role improves the overall health of the communities CHAS Health serves by providing reception, scheduling, and general administrative support. The position welcomes patients, helps with appointments and intake, collects payments, and supports smooth clinic operations while treating patients with respect and maintaining confidentiality. Employees also support the CHAS Health mission and core values.

Requirements

• High school diploma or equivalent.
• Computer skills.
• Ability to spell accurately.
• Ability to communicate information clearly to patients and gather information from them.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Nice To Haves

• Applicable additional schooling and/or formal training.
• Customer service experience.
• Multi-line telephone experience.

Responsibilities

• Greet patients upon arrival; verify appointment times, insurance, and personal information; and collect co-payments.
• Schedule patient appointments according to established guidelines and clinic productivity expectations.
• Reconcile daily receipts and petty cash.
• Take patient demographic information by phone and enter it into the electronic health records system.
• Ensure intake forms are accurate and complete before forwarding them to the appropriate department.
• Answer calls professionally, take messages, and refer callers to appropriate individuals.
• Schedule translators as needed.
• Treat patients with respect and maintain patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other assigned duties, including supporting the CHAS Health mission and core values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Childcare reimbursement of up to $7,500 annually.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED