Front Office

CenterWell • Bowie, TX

3d • Onsite

About The Position

The Front Office Healthcare Support professional delivers a safe, accurate, and welcoming patient experience from pre-arrival through checkout. Working onsite and reporting to the Center Administrator, the role serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while coordinating patients’ movement through the clinic. The position verifies patient identity and insurance coverage, manages patient readiness and clinic flow, supports patient satisfaction, and collects co-pays and outstanding balances at the point of service.

Responsibilities span pre-visit preparation, digital intake, queue and wait-time management, point-of-service collections, checkout, follow-up scheduling, and outreach to patients who miss appointments or may need preventive care. The role requires accurate recordkeeping, consistent use of established workflows, professional communication, and effective coordination with patients and clinical staff.

Requirements

• Computer literacy.
• Knowledge of patient eligibility and benefits.
• Ability to use scheduling systems to improve staffing levels.
• Ability to address patient concerns while maintaining partnership.
• Ability to consistently follow defined workflows.
• Ability to manage patient needs across scheduling and follow-up.
• Ability to manage time and tasks efficiently.
• Ability to handle incoming calls accurately and professionally.
• Ability to maintain accurate and complete records.
• Ability to work effectively across teams.
• Ability to maintain accuracy and completeness across tasks while managing multiple tasks simultaneously.
• Reliability, punctuality, integrity when handling Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

• Knowledge of appropriate communication channels and escalation rules.
• Ability to use and verify digital intake data.
• Knowledge of how to protect patient identity.
• Familiarity with clinical operations.
• Ability to support patient registration.
• Familiarity with types of clinic visits.

Responsibilities

• Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
• Facilitate digital patient check-in and accurately complete demographics, consents, and patient-ready signals.
• Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
• Discuss patients’ financial responsibility, process payments, and reconcile the daily cash drawer.
• Complete checkout, schedule follow-up appointments, and conduct outbound outreach for no-shows or preventive care appointments.
• Verify patient identity and insurance coverage accurately.
• Coordinate patient flow and signal readiness to the clinical team to help maintain short wait times.
• Handle incoming calls and patient concerns professionally.
• Maintain accurate and complete records and manage patient needs across scheduling and follow-up.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement savings plan.
• Paid time off.
• Company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability insurance.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.
• Additional benefits and wellness opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed