Front Office

CenterWell • Baytown, TX

3d • $41,800 - $50,400 • Onsite

About The Position

The Front Office professional is an onsite Patient Access Coordinator who reports to the Center Administrator and supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role helps maintain data quality and revenue integrity while coordinating patient movement through the clinic. It includes verifying patient identity and insurance coverage, managing patient flow and wait times, communicating with patients and clinical staff, and collecting co-pays and outstanding balances at the point of service.

The position prepares for visits by reviewing schedules 24–48 hours in advance for missing documentation, expired authorizations, or insurance gaps. It facilitates digital check-in and accurate completion of demographic information, consents, and patient-readiness signals; monitors the waiting room and EMR task queues; communicates delays; processes payments and reconciles the daily drawer; completes checkout and follow-up scheduling; and conducts outreach for no-shows or preventive care appointments.

The role is scheduled for 40 hours per week. The stated starting base-pay range is $41,800–$50,400 per year, with eligibility for a bonus incentive plan based on company and/or individual performance.

Requirements

• Computer literacy.
• Knowledge of patient eligibility and benefits.
• Knowledge of using scheduling systems to optimize staffing levels.
• Ability to handle patient concerns while maintaining rapport.
• Ability to follow defined workflows consistently.
• Ability to manage patient needs across scheduling and follow-up.
• Ability to manage time and tasks efficiently.
• Ability to handle incoming calls accurately and professionally.
• Ability to maintain accurate and complete records.
• Ability to work effectively across teams.
• Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
• Reliability, punctuality, integrity when handling Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

• Knowledge of appropriate communication channels and escalation rules.
• Ability to manage and verify digital intake data.
• Knowledge of how to protect patient identity.
• Familiarity with clinical operations.
• Ability to assist in patient registration.
• Familiarity with types of clinic visits.

Responsibilities

• Review schedules 24–48 hours ahead to identify missing documentation, expired authorizations, and insurance gaps.
• Facilitate patient check-in using digital tools and ensure demographics, consents, and patient-readiness signals are accurately completed.
• Verify patient identity and insurance coverage.
• Monitor the waiting room and EMR task queues, communicate delays transparently, and signal patient readiness to the clinical team.
• Discuss patients’ financial responsibility, identify and collect co-pays and outstanding balances, process payments, and reconcile the daily drawer.
• Conduct checkout and schedule follow-up appointments.
• Conduct outbound outreach for no-shows and preventive care appointments.
• Handle incoming calls accurately and professionally, maintain complete records, and coordinate patient needs across scheduling and follow-up.
• Follow established workflows and collaborate effectively across teams.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company holidays, and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.
• Other benefits and opportunities supporting personal wellness and healthcare decisions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed