Front Office Representative Float - Pahrump and Amargosa Valley

Nevada Health Centers I • Pahrump, NV

16h • Onsite

About The Position

The Front Office Representative performs front-desk activities and ensures necessary paperwork is completed while following confidentiality and quality management policies. The position floats (travels) to all locations as needed and directed by the supervisor. The role includes greeting patients, scheduling visits, managing registration and insurance information, handling payments and cash reconciliation, and using electronic medical and practice management systems.

Requirements

• High school diploma or GED equivalent.

Nice To Haves

• English/Spanish fluency.
• One year of experience in a medical or dental front-office role.
• Skill in operating computer databases.
• Ability to read, write, and calculate mathematical figures.
• Knowledge of general office practices and procedures in a medical or dental clinic.
• Knowledge of programs available to support nutritional and health education.
• Ability to communicate courteously and professionally by telephone and in person.
• Ability to understand and respond appropriately, effectively, and sensitively to underserved populations.
• Knowledge of ADA, CPT, and ICD-9-CM coding.

Responsibilities

• Greet clients and patients.
• Schedule patients’ office visits and complete appointment reminders.
• Answer phones and take messages.
• Address patient questions or concerns and communicate applicable policies and procedures.
• Protect patient confidentiality.
• Issue registration forms and check them for completeness and accuracy.
• Obtain current identification, insurance cards, and pertinent sliding-fee documentation.
• Identify patients’ sliding-fee status and verify insurance eligibility.
• Follow the appropriate walk-in process.
• Enter new-patient registration information into the computer and obtain consent for treatment of minors when appropriate.
• File registration documents in medical records according to policy and procedures.
• Handle the superbill process, including obtaining valid signatures, coordinating forms with the clinic team, checking completeness, accounting for used and voided superbills, and posting payments.
• Discuss account balances with patients, collect current or past-due payments, or direct patients to the billing office when applicable.
• Refer patients to eligibility or financial workers when available and necessary.
• Ensure the daily log and cash on hand balance, account for all cash, complete deposit slips, and reconcile collected cash to cash on hand daily.
• Provide general filing.
• Follow office policies and procedures for duties such as DNKA, lab tracking, and refills.
• Verify and maintain competency in using the EMR and EPM systems.
• Travel to all locations as needed and directed by the supervisor.

Benefits

• Competitive compensation with annual merit increases.
• Company-sponsored PPO medical plan with a buy-up option, vision plan, and dental plan.
• 403(b) retirement plan with employer match.
• Generous time-off policy, ten paid holidays, and one floating holiday.
• Company-paid life and AD&D insurance and long-term disability policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED