Front Office Representative Float - Pahrump and Amargosa Valley

Nevada Health Centers I•Amargosa, NV

10h•Onsite

About The Position

The Front Office Representative performs front desk activities and completes necessary paperwork while following confidentiality and quality management policies. This position floats among locations in Pahrump and Amargosa Valley as needed and directed by the Supervisor. The role involves welcoming patients, coordinating appointments and communications, maintaining registration and medical-record documentation, supporting billing and payment processes, and following clinic office procedures.

Requirements

High school diploma or GED equivalent.
Ability to read, write, and calculate mathematical figures.
Ability to communicate courteously and professionally by telephone and in person.
Ability to understand and respond appropriately, effectively, and sensitively to underserved populations.

Nice To Haves

English/Spanish fluency.
One year of experience in a medical or dental front office role.
Skill in operating computer databases.
Knowledge of general office practices and procedures in a medical or dental clinic.
Knowledge of programs available to support nutritional and health education.
Knowledge of ADA, CPT, and ICD-9-CM coding.

Responsibilities

Greet clients and patients.
Schedule patient office visits and send appointment reminders.
Answer phones, take messages, and address patient questions or concerns.
Protect patient confidentiality and communicate relevant policies and procedures to patients.
Issue registration forms and check them for completeness and accuracy.
Obtain current identification, insurance cards, and relevant sliding-fee documentation.
Identify patients' sliding-fee status and verify insurance eligibility.
Follow the patient walk-in process.
Enter new-patient registration information into the computer and obtain consent for treatment of minors when appropriate.
File registration documents in medical records according to policy and procedure.
Manage the superbill process, including obtaining valid signatures, coordinating required forms with the clinic team, checking completeness, accounting for used and voided superbills, and posting payments.
Discuss account balances with patients, collect current or past-due payments, or direct patients to the billing office when applicable.
Refer patients to eligibility or financial workers when available and necessary.
Balance the daily log and cash on hand, account for cash, complete deposit slips, and reconcile collected cash to cash on hand daily.
Perform general filing.
Follow office policies and procedures for duties such as DNKA, lab tracking, and refills.
Float (travel) to other locations as needed and directed by the Supervisor.