Front Office Receptionist - Valparaiso IN

QualDerm Partners•Valparaiso, IN

About The Position

The Front Office Receptionist is responsible for accurate, timely patient registration using medical systems and for verifying appropriate patient insurance coverage with the facility medical necessity tool. The role follows established policies and procedures and provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist helps coordinate appointments, maintain patient records, collect payments, and keep the reception area organized. The position may also support the clinic’s social media presence and community engagement as directed.

Requirements

High school diploma required.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a health care office preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, answer inquiries, and refer inquiries as appropriate.
Record patient arrivals in the Practice Management System (EMR).
Identify patients by name and date of birth in the computer system and create new accounts when needed.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document the contact in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Anticipate patient concerns, answer questions, and respond promptly to patients in distress using sound reasoning and judgment.
Review patient records for information that needs updating, obtain updated information from patients, and enter it accurately into the Practice Management System.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payer type.
Verify whether insurance prior authorization is required and notify the Billing Department when necessary.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in and check-out.
Protect patient rights by maintaining confidentiality of personal and financial information.
Follow established policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate strong customer service and communicate courteously and professionally with patients, visitors, providers, and team members.
Answer telephone calls in a timely and polite manner.
May gather content, share clinic-approved updates, and assist with community engagement to support the clinic’s social media presence, as directed.

Benefits

Competitive pay.
Medical, dental, and vision coverage.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Optional accident, critical illness, and identity theft protection plans.
Employee Assistance Program offering confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.