Front Office Receptionist - Valparaiso IN

Qualderm Partners•Valparaiso, IN

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate insurance coverage with the facility’s medical necessity tool. The work is performed according to established policies and procedures. The receptionist provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The role supports clinic operations by welcoming patients, managing appointment and registration information, preparing paperwork, verifying insurance eligibility and authorization needs, collecting patient payments, and maintaining confidentiality. The receptionist also keeps the reception area organized and may assist with clinic social media and community engagement as directed.

Requirements

High school diploma required.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a health care office preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
Record patient arrivals in the Practice Management System (EMR).
Identify patients by name and date of birth in the computer system, and create accounts for patients not already in the system.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document appropriately in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Anticipate patient anxieties, answer questions, and respond promptly and judiciously to patients in distress.
Review and update information in the Practice Management System by obtaining current details from patients and entering them accurately.
Identify payer sources, verify insurance eligibility and financial status, assign the correct payor type, and check whether prior authorization is required; notify the Billing Department when required.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in or check-out.
Maintain confidentiality of patients’ personal and financial information.
Follow policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and answer the telephone in a timely, polite manner.
Communicate courteously and professionally with patients, visitors, providers, and team members.
May support the clinic’s social media presence by gathering content, sharing clinic-approved updates, and assisting with community engagement as directed.

Benefits

Competitive pay.
Medical, dental, and vision coverage.
401(k) plan with company matching: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one, plus six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with additional plans available.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program with confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.