Front Office Receptionist - Dental
About The Position
Community Health Center of Central Wyoming (CHCCW) is seeking a friendly, organized, and patient-focused Front Office Receptionist to join our dental team. This position plays a vital role in creating a welcoming experience for patients while supporting providers and clinic operations across multiple service lines. The Front Office Receptionist serves as a liaison between providers and patients, ensuring a smooth and positive patient experience from check-in to check-out. Responsibilities include greeting patients, updating information in the Practice Management System (PMS), scheduling appointments, collecting co-pays and balances, answering phones, and educating patients about CHCCW’s available services and programs. This role requires excellent customer service, attention to detail, multitasking abilities, and compassion when working with patients and families. The ideal candidate is professional, adaptable, and committed to maintaining confidentiality and providing exceptional patient care support. Being proficient in both English and Spanish is an advantage!
Requirements
- High School Diploma or equivalent required
- Ability to manage multiple tasks and interruptions in a fast-paced environment
- Proficiency with computers, office equipment, and data entry
- Excellent attention to detail and organizational skills
- Basic mathematical aptitude and cash-handling ability
- Ability to communicate clearly and compassionately with patients, families, and staff
Nice To Haves
- Previous customer service experience
- Experience in a dental or medical office setting is helpful
- Proficient in both English and Spanish
Responsibilities
- Greet and check in patients accurately and courteously
- Verify and update demographic, insurance, and billing information in the Patient Management System
- Ensure all required registration, consent, and questionnaire forms are completed
- Schedule appointments and follow-up visits according to clinic guidelines
- Answer incoming calls, route calls appropriately, and take accurate messages
- Collect co-pays, outstanding balances, and process daily cash deposits
- Educate patients on CHCCW services, billing, payment policies, and insurance information
- Assist with patient flow and monitor the reception area to ensure timely service
- Process walk-in patients according to clinic policy
- Recognize and respond appropriately to medical emergencies by alerting clinical staff
- Call patients with appointment reminders when applicable
- Maintain a clean, organized, and professional reception area
- Support teammates and management in daily clinic operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
