Front Office Manager

OTH Hotels Resorts • Pikesville, MD

2d • Onsite

About The Position

At OTH Hotels Resorts, we believe that genuine hospitality doesn’t follow a script—it’s built on connection, anticipation, and creating moments that matter. As our Front Office Manager, you are a problem-solver and a mentor who ensures every guest’s arrival, stay, and departure is seamless and memorable. You will be leading a dynamic team that sets the tone for exceptional service from the very first welcome.

Requirements

• A guest-focused leader who thrives in fast-paced, service-driven environments.
• An excellent communicator with strong interpersonal skills and a knack for diffusing challenges with grace and professionalism.
• Detail-oriented and organized, with the ability to manage multiple priorities while keeping a positive team atmosphere.
• Experienced in hotel front office operations, including reservations, guest check-in/check-out, and problem resolution.
• Skilled in training, coaching, and developing team members for growth and advancement.
• Proficient in property management systems (PMS), Microsoft Office applications, and basic accounting procedures.
• Minimum 4 years of front office experience, with at least 3 years in a supervisory or management role required.

Responsibilities

• Oversees daily front desk and guest services operations, ensuring smooth and efficient workflows.
• Lead and support front desk supervisors, agents, and guest service associates, fostering a culture of warmth, professionalism, and accountability.
• Maintain high service standards by modeling exemplary guest interaction, resolving issues promptly, and ensuring guest satisfaction at all times.
• Collaborate with other departments—including housekeeping, engineering, and food & beverage—to ensure coordinated service delivery.
• Monitor daily arrivals, departures, VIP requests, and special events to ensure readiness and personalized guest experiences.
• Manage labor costs, scheduling, and payroll tracking for the front office team.
• Support training, onboarding, and ongoing development of team members, emphasizing brand standards and service excellence.
• Oversee cash handling, credit transactions, and accurate posting of guest charges in accordance with company policy.
• Ensure adherence to safety, security, and emergency procedures for guests and team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed