Front Office Manager-Fairfield Inn Hazleton

Hamister Group•Hazleton, PA

3d•Onsite

About The Position

We are seeking a motivated and enthusiastic Front Office Manager to lead our front desk team. In this role, you will oversee daily operations and directly lead the front desk staff with a focus on providing exceptional customer service to ensure guest satisfaction and hospitality. Join us in creating memorable experiences for our guests while leading a passionate team dedicated to hospitality excellence. This role is ideal for motivated leaders eager to make a positive impact in a busy hotel environment.

Requirements

Previous experience within the hospitality industry or similar is preferred.
Strong leadership skills with the ability to efficiently manage others
Excellent verbal and written communication skills
Demonstrated ability to oversee daily hotel operations while maintaining high standards of hospitality excellence
Availability and flexibility to work days, evenings or weekends as needed

Responsibilities

Oversee all front desk activities, including guest check-in/check-out, reservations, and guest inquiries
Supervise and motivate front office staff to deliver outstanding customer service in accordance with brand standards
Manage property management systems (PMS) to ensure accurate booking and billing processes
Coordinate with housekeeping, maintenance, and other departments to ensure seamless hotel operations
Handle guest relations proactively, resolving issues promptly to maximize satisfaction and loyalty
Oversee night audit procedures, financial transactions, and daily reporting to maintain accuracy and compliance
Utilize multi-line phone system and uphold professional phone etiquette to provide excellent communication with guests and vendors
Perform other tasks as needed