Front Office Manager-Fairfield Inn Hazleton

Hamister Group•Hazleton, PA

102d

About The Position

We are seeking a motivated and enthusiastic Front Office Manager to lead the front desk team. The role oversees daily operations and directly leads front desk staff, with a focus on exceptional customer service, guest satisfaction, and hospitality. The position is suited to motivated leaders who want to make a positive impact in a busy hotel environment and help create memorable guest experiences.

Requirements

Previous experience within the hospitality industry or a similar field is preferred.
Strong leadership skills and the ability to efficiently manage others.
Excellent verbal and written communication skills.
Demonstrated ability to oversee daily hotel operations while maintaining high standards of hospitality excellence.
Availability and flexibility to work days, evenings, or weekends as needed.

Responsibilities

Oversee front desk activities, including guest check-in and check-out, reservations, and guest inquiries.
Supervise and motivate front office staff to deliver outstanding customer service in accordance with brand standards.
Manage property management systems (PMS) to ensure accurate booking and billing processes.
Coordinate with housekeeping, maintenance, and other departments to support seamless hotel operations.
Handle guest relations proactively and resolve issues promptly to maximize satisfaction and loyalty.
Oversee night audit procedures, financial transactions, and daily reporting to maintain accuracy and compliance.
Use a multi-line phone system and uphold professional phone etiquette when communicating with guests and vendors.
Perform other tasks as needed.