Guest Services Representative-Fairfield Inn Hazleton

Hamister Group • Hazleton, PA

7d

About The Position

The Guest Services Representative works at the front desk of the Fairfield Inn Hazleton, providing professional and welcoming service in a busy hotel environment. The role includes greeting guests, managing check-ins and check-outs, handling reservations and phone calls, responding to guest requests, and helping visitors with local directions and recommendations. The representative also resolves guest concerns, maintains a neat front desk, processes reports and end-of-shift paperwork, balances accounts, and communicates with hotel associates.

Requirements

• Excellent oral and written communication skills.
• Friendly phone demeanor.
• Outgoing personality.
• Desire to succeed and self-motivation.
• Ability to pass a background check.
• Flexible availability and willingness to work nights, weekends, and holidays as needed.

Nice To Haves

• Previous hospitality or customer service experience is preferred; training may be provided to the right individual.

Responsibilities

• Greet guests as they arrive.
• Handle guest check-ins and check-outs appropriately.
• Accommodate guest requests.
• Answer incoming phone calls and assist callers as needed.
• Make guest reservations by telephone or in person.
• Provide directions and recommend local amenities or attractions.
• Resolve guest problems in a timely and satisfactory manner to ensure guest satisfaction.
• Maintain a clean and neat front desk area.
• Process reports and handle end-of-shift paperwork and account balancing.
• Communicate professionally and thoroughly with hotel associates.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed