Guest Services Representative-Fairfield Inn Hazleton

Hamister Group • Hazleton, PA

8d

About The Position

The Guest Services Representative works at the front desk of the Fairfield Inn Hazleton, providing professional and helpful service in a busy hotel environment. The role involves welcoming guests, handling reservations and phone calls, supporting guest requests, and resolving issues to ensure guest satisfaction. The representative also maintains the front desk area, processes reports, completes end-of-shift paperwork and account balancing, and communicates with hotel associates.

Requirements

• Excellent oral and written communication skills.
• A friendly phone demeanor.
• An outgoing personality.
• Desire to succeed and self-motivation.
• Ability to pass a background check.
• Flexible availability and willingness to work nights, weekends, and holidays as needed.

Nice To Haves

• Previous hospitality or customer service experience; the employer is willing to train the right individual.

Responsibilities

• Greet guests as they arrive.
• Handle guest check-ins and check-outs appropriately.
• Accommodate guest requests.
• Answer incoming phone calls and provide assistance as needed.
• Make guest reservations over the telephone or in person.
• Provide directions and recommend local amenities or attractions.
• Resolve guest problems in a timely and satisfactory manner.
• Maintain a clean and neat front desk area.
• Process reports and handle end-of-shift paperwork and account balancing.
• Communicate professionally and thoroughly with hotel associates.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed