Front Office Manager, War Memorial

The Florida Panthers•Fort Lauderdale, FL

19d•Onsite

About The Position

The Front Office Manager is responsible for the operation of the front office, including customer interface; day-to-day management of the point-of-sale payment, registration, and reconciliation functions; and general office administration duties. This position has primary responsibility for presenting a strong customer service orientation and maintaining high customer satisfaction.

Requirements

Experience working in a multi-person office environment or equivalent
Strong oral and written communication skills, detailed orientation, and effective problem-solving skills
Able to handle fast-paced environments and effectively prioritize and execute multiple competing needs
Highly coachable team player with a strong work ethic and desire to build a career in professional sports
Must be able to work early mornings, late nights, weekends, and holidays
Ability to move about a large facility, including ascending/descending two floors of offices and amenities
Ability to install, remove, replace, and transport items weighing up to 25 pounds

Responsibilities

As directed by the Assistant General Manager, assist with adding new programs to the point-of-sale system for purchase
Monitor website to ensure it accurately reflects the totality of our programming; communicate with department heads and managers regarding the need for updates and corrections
Assist other department heads as directed by the Assistant General Manager, including monitoring customer payment plans to keep them current, answering phone calls, and creating/updating locker room schedules as needed
Assist in planning, forecasting, and achieving key metrics in the annual budget
Responsible for hiring, training, scheduling, and oversight of all front office associates and ice guards; ensure front office personnel consistently follow all policies and procedures, including creating training manuals for each department and scheduling bi-annual First Aid and CPR training for all staff to remain compliant
Direct responsibility for managing cash on hand, cash reconciliations, and daily deposits
Use point-of-sale system to register and take payments for all programs; assist with booking birthday parties, field trips, and other group events
Collaborate with different departments to plan and execute rink events and activities
Answer incoming phone calls and act as a conduit to ensure all customers receive accurate information; forward calls as appropriate and follow up with all messages left ideally within 24 hours but no more than 48 hours
Send and respond to customer emails ideally within 24 hours but no more than 48 hours
Become intimately familiar with the details of upcoming programs, camps, and events, and all internal resources available to obtain information outside of your realm of knowledge
Operate office machines including, but not limited to, photocopiers and scanners, Point of Sale system, Microsoft Suite programs, and other computer programs
Regularly inventory office uniforms and order front office supplies
Serve as Manager on Duty as schedule dictates
Other duties as assigned