Front Office Manager
About The Position
Since 1999, we have been a family of forward-thinking physical therapy clinics in California, Arizona, North Carolina, and Washington D.C. with a shared belief that moving with purpose leads to a happier and healthier life--We believe the most important thing about life is how we move through it. Employee-Owned Company. Recipient of the APTA’s Jayne L. Snyder Private Practice of the Year Award. We see ourselves as an extension of the physicians in our communities and are always looking for ways to better support their services. Throughout the year, each of the clinics provide time, energy, and proceeds to local causes and events such as the MS Walk, the Heart Walk, Go Red for Women, START!, Miracle Miles for Kids and many more. Our team also finds great pleasure in sponsoring local athletic teams and organizations, and providing community lectures and free backpack screenings for kids in all clinics.
Requirements
- Graduation from high school or GED equivalent with specialized course work in general office practices.
- Computer literate in Microsoft office suite, Google mail, EMR system experience, type minimum of 40WPM
Responsibilities
- Managing 2-3 front desk staff
- Answer multiple phone lines to schedule patient appointments
- Greet patients upon entry to the clinic
- Distribute/explain/review all new patient information
- Manage scheduling of staff and ensure staff completes tasks
- Process incoming and outgoing mail, email and faxes
- Process and forward billing documents to the billing department
- Obtain necessary authorizations and verify insurance
- Obtain and monitor patient referrals and visits
- Responsible for maintaining optimal patient flow
- Maintain filing of various documents such as billing records and charts
- Correspond with patients regarding insurance info and co-pays so patients have a clear understanding of how their insurance works
- Assist directors and management with miscellaneous tasks and projects
- Maintain HIPAA compliance at all times
- Responsible for maintaining and ordering the necessary office supplies for clinic
- Be able to lift 25-50 pounds
- Additional tasks as may be required from time to time
Benefits
- Medical, dental, and vision are offered to eligible full-time employees. We cover $325/month of the cost.
- Start with 3 weeks PTO/year & 4 weeks after a couple years, as well as holidays.
- Retirement options that include 401(k), Profit Sharing and Employee Stock Ownership program--which is a qualified benefit plan that invests in employer stock. ESOPs are designed to put ownership into the hands of employees, and you have a direct impact on the value of the stock and the results of our team.
- All eligible employees are enrolled in an employer-paid life insurance policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
