Assistant Front Office Manager - DoubleTree by Hilton Philadelphia Center City

Hilton • Philadelphia, PA

3d • Onsite

About The Position

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This role involves managing all Front Office operations, including guest service and registration, room inventory, service standards, cost controls, budgeting, and department management. The Front Office Manager will also monitor and develop team member performance, assess service trends, ensure compliance with company standards, and handle guest inquiries and concerns. Additionally, the role includes recruiting, interviewing, and training team members, as well as promoting hotel services and facilities to maximize revenue.

Requirements

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Responsibilities

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed