Full-Time Front Desk Rooms Coordinator - DoubleTree by Hilton Philadelphia Center City

Hilton • Philadelphia, PA

3d • Onsite

About The Position

The Front Desk Rooms Coordinator plays a critical role in managing room inventory, coordinating guest arrivals, and ensuring seamless communication between Front Desk, Housekeeping, and other departments. This position is responsible for pre-blocking rooms, managing group and VIP arrivals, and optimizing room assignments to enhance the overall guest experience and maximize occupancy.

Requirements

• Minimum 1 year of hotel Front Office, Reservations, or Rooms Division experience preferred
• Strong knowledge of hotel operations and room inventory management
• Experience with Hilton OnQ or similar Property Management Systems preferred
• Excellent organizational and multitasking skills
• Strong communication and problem-solving abilities
• Ability to work in a fast-paced, high-volume environment
• Flexible schedule, including weekends and holidays

Responsibilities

• Assign guest rooms based on availability, preferences, and Hilton Honors status
• Pre-block rooms for VIPs, group arrivals, and special requests
• Monitor and adjust room inventory to maximize occupancy and efficiency
• Ensure room assignments align with operational and guest satisfaction goals
• Ensure all VIP and special arrivals are properly prepared and executed
• Coordinate early arrivals, late departures, and room upgrades as needed
• Support the Front Desk team to ensure smooth check-in experiences
• Address and anticipate guest needs to enhance overall satisfaction
• Review daily arrivals and group resumes to ensure readiness
• Prepare pre-registration materials and rooming lists
• Coordinate closely with Sales, Events, and Reservations teams
• Ensure all group blocks and special accommodations are accurate and fulfilled
• Act as liaison between Front Desk, Housekeeping, Engineering, and other departments
• Communicate room status updates and prioritize room readiness
• Monitor housekeeping progress to align with arrival demands
• Escalate any operational challenges impacting room availability
• Maintain accurate records of room assignments and inventory changes
• Utilize Hilton systems (OnQ) for room management and reporting
• Prepare daily reports and communicate updates to leadership
• Ensure all data entry and documentation is accurate and timely

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees