Front Desk Supervisor - Doubletree by Hilton Washington Meadowlands, Washington, PA
About The Position
As a Front Desk Supervisor, you will be responsible for assisting guests and providing exceptional guest services throughout their stay, from check-in to check-out. You will contribute to the first impressions of our guests by performing tasks to the highest standards. This role involves occupying the hotel lobby and public areas, representing the General Manager in their absence, and managing security and emergency procedures. You will also be responsible for handling and resolving guest complaints promptly, supporting the Night Auditor with front desk and accounting duties, producing nightly reports, and communicating special requests or changes to relevant departments. Maintaining good communication and work relationships across all hotel areas, and adhering to fire, health, and safety regulations are also key aspects of this position. Additionally, you will serve your role and team in an environmentally-conscious manner.
Requirements
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Flexible work schedule Day Shift and Night Shift
Nice To Haves
- Two years Front Desk experience/ supervisory experience
- Knowledge of the hospitality industry
- High level of IT Proficiency
Responsibilities
- Occupy the hotel lobby and other public areas
- Represent the General Manager, when absent
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints managed, recorded and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner.
Benefits
- Highly competitive salaries
- Outstanding health benefits
- Extensive training and development programs
- Promotion within the organization
- Positive team-based culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
