Front Office Manager-Salaried Exempt

Millennium Hotels•Anchorage, AK

8d•Onsite

About The Position

The Lakefront Anchorage Hotel (formerly the Millennium Hotel) is recruiting for a salary exempt Front Office Manager to join their team. The hotel, situated on the shores of scenic Lake Spenard, is a mile from Anchorage International Airport and four miles from downtown Anchorage. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets. The role of the front office manager is to oversee the front desk and ensure it provides exceptional customer service, resolve guest complaints, and train new staff on proper processes and procedures.

Requirements

Two-year prior front desk experience required.
Working knowledge of Microsoft Word, Outlook and Excel applications required.
Lifting 20lbs. maximum with frequent lifting and carrying of objects weighing up to 10lbs.
Requires walking and standing to a significant degree and can require long periods of sitting.
Ability to effectively deal with a guest and employee concern in a friendly and positive manner.
Effective communications in English both written and oral.
Patience, tact and diplomacy.
Ability to resolve problems without blaming others.
Provide exceptional customer service.
Work as a productive team member by contributing positive energy.

Nice To Haves

Opera experience preferred.

Responsibilities

Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
Confers and cooperates with other department heads to ensure coordination of activities.
Trains new and existing employees of the Front Office.
Answers inquiries pertaining to hotel policies and services.
Monitors and ensures work duties of staff are followed according to hotel standards by verifying AM/PM checklists are executed, signed and filed.
Maintains complete knowledge of hotel services, hours of operation, and schedule of events.
Monitors performance and ensures adherence to service standards of bell staff.
Creates weekly work schedules to coincide with projected occupancies.
Manages rooms P&L in partnership with Director of Housekeeping, to ensure rooms division is staying within established guidelines for expenses and payroll costs.
Responsible for staff selection and scheduling of all Front Office personnel.
Manages payroll and controls costs using Labor Standards.
Perform the duties of the position in a safe manner.
Be professional in all interactions with guests and associates.