Manager Front Office

Hilton Grand Vacations • Waikoloa, HI

18h • Onsite

About The Position

The Front Office Manager leads front‑of‑house operations, ensuring seamless guest arrivals and departures while delivering exceptional service in alignment with Hilton Grand Vacations standards. We offer an excellent benefits package to our full-time Team Members that include: Salary Range: $50,000 ~ $73,000 annually Medical, Dental, and Vision insurance from Day One Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program – enjoy discounted rates at incredible properties around the globe Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth…and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Requirements

• High school diploma or GED
• Minimum two (2) years of related hospitality experience
• One (1) year or more of management or supervisory experience
• Demonstrated leadership, communication, and interpersonal skills
• Proven ability to manage sensitive guest situations with discretion and professionalism
• Ability to work a flexible schedule, including weekends and holidays

Nice To Haves

• 2+ years of management experience in hotel or resort front office operations
• Strong problem‑solving, decision‑making, and conflict‑resolution skills
• Knowledge of Front Office and Housekeeping coordination
• Timeshare or vacation ownership experience
• CPR / First Aid Certification

Responsibilities

• Manage and coordinate daily Front Office operations, including Front Desk, Reservations, Night Audit, Bell, and Telephone Services
• Ensure outstanding guest and owner service in alignment with Hilton Grand Vacations standards
• Act as Manager on Duty as needed and respond to emergency situations
• Supervise, train, coach, and evaluate front office team members
• Resolve guest concerns and complaints professionally in person, by phone, and through digital platforms
• Maintain daily manager logs and ensure timely follow‑up on guest issues
• Collaborate with Housekeeping, Accounting, and other departments to optimize guest satisfaction and operational efficiency
• Support room inventory management to maximize revenue while exceeding guest expectations
• Ensure policies, procedures, and quality standards are consistently followed

Benefits

• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Flexible PTO plan for managers and above
• Team Member Recognition
• numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED