Front Office Manager

The Sunny•Sunny Isles Beach, FL

4d•Onsite

About The Position

We are looking for a Front Office Manager to join the team at The Sunny Hotel in Sunny Isles Beach. About The Sunny: The Sunny is a new oceanfront hotel in Sunny Isles Beach, marking the transformation of the historic Newport Beachside Hotel into a modern beachfront destination. The 340-room property blends thoughtful design with a strong food and beverage program, multiple dining concepts, and a series of lively social spaces designed for both guests and the local community. Family-owned for three generations, the property builds on decades of hospitality on one of South Florida’s most storied beachfront sites. With a completely refreshed guest experience and an ambitious culinary program, The Sunny represents a new chapter for this longtime Sunny Isles Beach landmark. Job Description Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Requirements

2 years prior departmental management experience in front office or related disciplines
Time management and negotiation skills
Ability to manage and lead each discipline of the department independently
Ability to manage according to employment and Innkeeper laws of the jurisdiction
Prior cash handling experience necessary
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Responsibilities

Oversee the daily operations of the front desk, ensuring efficient and smooth processes
Train, mentor, and motivate front desk staff to deliver outstanding service
Handle guest inquiries, concerns, and complaints in a professional and timely manner
Coordinate with other departments to ensure seamless guest experiences
Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
Manage room inventory and maximize revenue through effective room management strategies
Conduct performance evaluations and provide feedback to front desk team members