Front Office Manager for Home2 and TRU by Hilton

Talentuition, LLC•Omaha, NE

About The Position

At MH Hospitality, we have created a new standard for customer service and excellence in the hospitality industry. An Omaha-based hotel development and management company, MH Hospitality properties deliver comfort and convenience to both professional and leisure travelers while offering the modern amenities and atmosphere expected by seasoned clientele. MH Hospitality is seeking an experienced and motivated Front Office Manager to join our team at Hilton affiliated Home2 and TRU by Hilton Omaha. The Front Office Manager will lead the front desk team by example, emphasizing efficiency while overseeing seamless daily operations. This role is crucial to the success of the property as our Front Desk Agents are the face of our hotel, and our Front Office Manager will help cultivate a team of hospitality professionals who are dedicated and customer-service driven. We are committed to developing future hospitality leaders. This role provides a clear path toward advancement opportunities for highly performing candidates within our organization. If you are motivated, ambitious, and looking for a new opportunity in the hospitality field, please apply today for immediate consideration.

Requirements

Previous hotel front desk or management experience is required
Strong leadership, communication, and problem-solving skills
Exceptional attention to detail and financial accuracy
Ability to stand and walk for extended periods
Ability to handle multiple tasks calmly and professionally in a fast-paced environment
Advanced computer skills and proficiency in Microsoft Office products
Proven leadership and team development skills
Ability to lead a diverse team
Must have a flexible schedule to work some weekend

Nice To Haves

Supervisory or management experience is preferred
Hilton PEP and brand experience preferred but not required

Responsibilities

Oversee daily front desk operations, including check-ins and check-outs, ensuring smooth and efficient guest service
Lead, train, and schedule front desk staff to deliver exceptional guest experiences
Handle guest concerns and resolve issues professionally and promptly
Maintain accurate records of reservations, billing, and front office procedures
Monitor and manage front office budgets, expenses, and payroll
Ensure compliance with brand standards, policies, and procedures
Collaborate with other departments to maximize guest satisfaction
Monitor front office performance and implement service improvements
Support hiring, onboarding, and performance management of front desk staff
Lead by example concerning guest service and conflict resolution issues
Other duties as required